With 20 offices in the UK and Europe, Malcolm Hollis is one of the largest independent building consultancies. It has a reputation for having high standards of practice and being innovative.
We spoke to Andrew Salton, one the firm’s partners, earlier this year, about how his team has used GoReport to improve the way they work.
“Last year we decided to trial some technology solutions and see how they might fit with Malcolm Hollis. We are a leading consultancy and cannot afford to be behind the times when it comes to adding value and providing the best service to our clients. I had serious doubts that GoReport would serve our needs. I am not naturally much of a techie and I feared it would be complicated, restrictive and ‘tick-boxy’ to a point where we could not do what we needed to and in a way that suited our approach. So, we simultaneously trialled a few of the available reporting solutions on the market in order to understand for ourselves exactly what the pros and cons are, the differences between them all and if any would actually be of value to us.
“We trialled GoReport’s Planned Maintenance solution and quickly discovered that it was intuitive, relatively easy to use and did most of what we needed “out of the box” for our planned maintenance schedules. We then worked with the GoReport team to adapt this to allow for some tailoring to the data, the schedule of rates, the terminology in some cases and some formatted outputs, in order to really make this work for our specific needs.
“It became apparent very quickly that the time saving was MASSIVE. Another key benefit to me as a surveyor is it improves my ability to review my work. Instead of spending hours sorting details and photos, etc., I can immediately see the output of my work, reflect whilst it is still fresh in my mind and adjust as I see fit, both then and even later after a good night’s sleep. Technology has not removed my ability to be a surveyor, it helps to quickly return information so I can be a better surveyor. There are other advantages in the consistency and accuracy of the entire team working from one common schedule of rates for costings for an initial baseline which we can then adjust.
“All in all, the benefits were becoming clear and the GoReport team was brilliant in listening to us and incorporating those fine tunings that made this nothing like the clunky, tick boxy and restrictive tool that I feared it would be in the beginning of this journey.
“We are now in the process of introducing this to our offices around the country and also looking at how to use the solution for Risk Assessments, Schedule of Condition and Reinstatement Cost Assessment. I can say that since November I have used the iPad technology for almost all my needs on site.
“Despite being a ‘non-techie’, I can see that technology will play a vital role in delivering value to our clients by increasing our efficiencies.”
Andrew Salton, Partner, Malcolm Hollis, April 2017